We strive to support individuals, families and professionals to find the right support service/s and to relieve any anxieties and concerns when searching for support.

Our Referral and Placement Process is extremely thorough and enables us to get to know each individual and their support needs in as much depth as possible. This allows us to identify and plan support and services in line with individual need – with the person at the centre of everything we do. Our Business Development Team, Directors of Operations, Registered and Deputy Managers and Chief Operating Officer are all highly involved from start to finish to ensure that the process is seamless.






We welcome all enquiries and are happy to provide information regarding our services and support to anyone who gets in touch. We initially become aware of individuals who require support by speaking with the individual, their families or representatives, social worker, placement finder or local commissioning body. Through this initial interaction, we are able to gather as much information as possible about the individual’s interests, skills, support needs and preferences.

In the next stage of our Referral and Placement Process, we begin to assess individual support needs and compatibility with our services and support. By reviewing an individual’s information and documentation further, we are able to explore all options, assess suitability and specifically match individual support needs, personal aspirations and preferences to the most appropriate service(s). Options are then fed back and if suitability is agreed by all involved, we will arrange and complete a Face to Face Assessment.

We also offer individuals requiring support and/or their families or support networks the opportunity to come along and visit the identified service(s), as well as meet with the managerial and support teams.